wokawin Casino & Sportsbook Data Care

This page describes what we collect when you use wokawin and how we keep that data protected. We take your privacy seriously because account security and data integrity are foundational to trust on our platform. When you deposit via DANA, e-wallet, mobile banking, or other payment methods, or when you place wagers on Liga 1, live blackjack, or any other wokawin offering, we collect and store information about you.

Our data practices reflect our commitment to transparency. We do not sell your personal information to advertisers or data brokers. We share data only with payment processors, fraud-detection services, and regulatory authorities where required by law. This policy applies to all account holders across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions where wokawin operates.

Read this policy carefully. If you have questions about how we handle your data, contact our support team. Your continued use of wokawin means you accept these practices.

What data we collect on wokawin

We collect information in several categories. First, account registration data: your full name, email address, phone number, date of birth, and residential address. Second, payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. Third, identity verification documents: copies of your national ID, passport, or driver's license when you request a withdrawal or when we flag your account for Know-Your-Customer (KYC) review.

Fourth, behavioral data: your login history, IP address, device type, browser version, and geographic location inferred from your IP. Fifth, gameplay data: which games you play, bet amounts, outcomes, and session duration. Sixth, communication data: emails and support tickets you send us, including any attachments or screenshots you provide.

We do not collect your password in plain text. We hash and salt your password using industry-standard encryption. We do not collect your payment card details directly; payment processors handle card data on their secure servers, and we receive only transaction confirmations.

How we use your data

We use your data for core operational purposes: to create and maintain your account, process deposits and withdrawals, verify your identity, detect fraud, and comply with anti-money-laundering (AML) regulations. We also use your data to improve wokawin—analyzing gameplay patterns helps us optimize game performance and server load. We may contact you via email or SMS to notify you of account activity, security alerts, or promotional offers (you can opt out of promotional messages in your account settings).

We do not use your data to build marketing profiles or sell insights to third parties. We do not share your gameplay history with other players or public leaderboards unless you explicitly opt in. We do not use your data for automated decision-making that could harm you, except for fraud detection and account suspension (which we review manually if you dispute it).

Third-party processors and data sharing

We share your data with payment processors (mobile banking, local payment, online payment, and others) to complete your deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them. We also share data with fraud-detection and identity-verification services to protect wokawin and your account from unauthorized access. These services operate under strict data-processing agreements and may not use your data for their own marketing.

We may disclose your data to law enforcement, tax authorities, or gambling regulators if required by law or court order. We will notify you of such disclosure unless legally prohibited from doing so. We do not voluntarily share data with government agencies without legal process.

Data retention

We retain account data for as long as your account is active, plus five years after closure for regulatory compliance. Identity documents are deleted after verification unless we are required to retain them by law.

Data location

Our servers may be located outside your jurisdiction. By using wokawin, you consent to your data being processed and stored internationally.

Data security

We encrypt data in transit (HTTPS) and at rest (AES-256). We conduct regular security audits and penetration testing. We do not guarantee absolute security; no system is immune to breach.

Your rights and choices on wokawin

You have the right to access your personal data. You can download your account history, transaction records, and identity documents from your wokawin account settings. You have the right to correct inaccurate data; contact support with proof of the correct information. You have the right to request deletion of your data, subject to legal retention requirements. We will delete non-essential data within 30 days of your request, but we must retain transaction records for five years to comply with AML regulations.

You have the right to opt out of promotional communications. You can disable marketing emails and SMS in your account settings. You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.

Changes to this policy

We may update this privacy policy at any time. Material changes are announced via in-app notification and email. Your continued use of wokawin after a change constitutes acceptance of the updated policy. If you do not agree to a change, you may close your account and request withdrawal of your balance.

Contact us about your data

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team. We respond to data-access requests within 14 days. We respond to deletion requests within 30 days, subject to legal holds. Our support team is available via email and in-app messaging during standard business hours.